Location: Annapolis Junction, MD (100% on-site)

Clearance: Active TS/SCI with Full Scope Polygraph (within the last 7 years)

About EITR Technologies

EITR Technologies was built by technologists who are still billable today. We know what it means to be on-site and on-contract in the government space, and we built the company we always wished we worked for.

We're small on purpose. You won't be five layers deep in an org chart; you'll work directly with company leadership and senior government stakeholders, and you'll have a real say in our technical direction, tooling, and culture. Good ideas here turn into actual company offerings. We offer strong pay, industry-leading benefits, and a culture with no strings attached: come to our happy hours and game nights if you want, skip them if you don't. We hire adults and treat them like it.

About the Role

We're hiring Systems Specialists to support users through one of the largest enterprise IT and cloud modernization efforts in the national security community. As mission systems and user services move to modern cloud infrastructure, someone has to keep the people using them productive through every phase of that transition — and that's this team.

You'll provide hands-on and remote technical support for the desktops, hardware, software, and cloud services that mission users depend on every day, in an environment where downtime has real consequences. Because this is a 24/7 mission, support runs around the clock, and we're hiring across multiple shifts — including evening, overnight, and weekend-inclusive schedules that let you pick the rhythm that fits your life. These positions are mission essential and may include work on holidays when required.

Available Shifts

• Monday–Friday, 10:00am–6:00pm

• Sunday–Thursday, 11:00am–7:00pm

• Monday–Friday, 4:00pm–12:00am

• Tuesday–Saturday, 2:00pm–10:00pm

• Wednesday–Sunday, 2:00pm–10:00pm

• Sunday–Thursday, 3:00pm–11:00pm

• Saturday–Wednesday, 10:00pm–6:00am

• Wednesday–Sunday, 10:00pm–6:00am

  Tell us which shift(s) you're interested in when you apply — evening and overnight schedules often come with shift differentials and a quieter, more focused work environment.

What You'll Do

• Provide technical support and troubleshooting for network, desktop, and systems hardware and software, both in person and over the phone

• Support users of cloud infrastructure: identifying, investigating, resolving, and following up on issues brought to the helpdesk as services migrate to and operate in the cloud

• Install, modify, and repair computer hardware and software, hands-on at the desk and via remote access tools

• Provide remote support through desktop mirroring and other remote access applications for users at sites worldwide

• Apply sound diagnostic techniques to identify problems, investigate root causes, and recommend solutions

• Escalate complex issues with clear, well-documented tickets, and see them through to resolution with Tier 2/3 teams

• Coach and share knowledge with less-experienced teammates, and keep current on the technologies in the environment as they modernize around you

Required Qualifications

• 5+ years of related IT support experience (3+ years considered for the weekday day shift); technical training, certifications, or a degree may offset years of experience

• Hands-on experience installing, modifying, and repairing computer hardware and software, in person and using remote access tools

• Experience providing technical support and troubleshooting in an enterprise environment

• CompTIA Security+ certification — current, or ability to obtain prior to start

• Active TS/SCI clearance with Full Scope Polygraph completed within the last 7 years

• U.S. citizenship

Nice to Have

• Experience supporting users through cloud migrations or other large IT modernization efforts

• Familiarity with M365, VDI, or thin-client environments

• Experience with enterprise ticketing systems (e.g., ServiceNow) and ITIL-style workflows

• Prior helpdesk or desktop support experience in classified or DoD/IC environments

• Windows and/or Linux desktop administration skills

• Customer-service instincts: patience, clear communication, and follow-through

Growth

This role is a strong fit for an IT support professional who wants a front-row seat to a major cloud modernization — program experience that opens doors into systems administration, cloud operations, and engineering. At a company our size, that path is short and based entirely on performance.